Legal, Regulatory & Disclaimer
Privacy (UK GDPR) • Terms • Intellectual Property • Examination Integrity • Refunds • Cookies • Complaints • Professional Governance
- About
- Scope
- Educational disclaimer
- Professional governance
- Exam integrity & misconduct
- AI use & QA
- IP & acceptable use
- Refunds
- Liability
- Privacy (UK GDPR)
- Cookies
- Complaints
- Governing law
1. About MD Acumen Ltd
MD Acumen Ltd is an independent medical education provider, registered in England & Wales. We provide educational programmes, learning resources and digital learning tools.
| Company | MD Acumen Ltd |
|---|---|
| Company number | 16538952 |
| Contact email | enquiry@mdacumen.com |
This page sets out policies and safeguards intended to maintain a professional educational environment and to protect learners, faculty, patients and the public.
2. Scope of this page
This page applies to MD Acumen’s educational activities and related technology, including (without limitation):
- Primary Care educational events (live / hybrid / recorded where applicable)
- Professional exam preparation resources and programmes, including descriptive references to PLAB, MLA and MRCGP
- Digital learning tools (apps, adaptive learning, question banks, analytics dashboards)
- Downloads, handouts, recordings, emails, moderated learning spaces, and Q&A sessions
3. Educational disclaimer and clinical boundary
Education-only statement: MD Acumen provides educational content for professional development. Nothing on this website or in our programmes constitutes clinical advice, patient-specific diagnosis or treatment, or a substitute for local/national guidance, supervision or professional judgement. No clinician–patient relationship is created.
Participants must not share patient-identifiable information in any teaching session, chat, forum, email or submission. If a query seeks patient-specific clinical direction, we will redirect to appropriate clinical supervision and official guidance.
We do not guarantee outcomes. Exam and career outcomes depend on multiple factors (including baseline knowledge, practice, health, exam conditions, and regulatory processes).
4. Professional governance and standards
MD Acumen’s educational conduct aims to align with recognised professional standards expected of UK healthcare professionals, including principles of honesty, integrity, respectful communication, safeguarding, confidentiality and patient safety.
- Educational boundary enforcement: education-only delivery; no patient-specific advice; no creation of a clinician–patient relationship.
- Professional learning environment: respectful conduct is mandatory; harassment, discrimination, or unsafe behaviour is prohibited.
- Confidentiality safeguards: no patient-identifiable information; inappropriate disclosures may be removed and escalated.
- Quality assurance: content is reviewed, corrected where needed, and periodically updated.
- Right to refuse service: we may restrict access or remove participants for misconduct, safety concerns, or unlawful behaviour.
5. Examination integrity, misconduct and probity
MD Acumen maintains a zero-tolerance approach to examination misconduct. Our teaching is designed to build clinical competence, communication skills, and exam technique using legitimate curricula, standards, and original teaching materials. We do not facilitate, host, request, or distribute “recalled” or “leaked” exam content from any assessment (including PLAB, MLA-aligned assessments, MRCGP/AKT/SCA/WPBA).
Do not request
- Any recalled content from live exams (e.g., “what came up”, station scripts, checklists, prompts, wording, timings, screenshots, transcripts).
- “Memory dumps”, leaked documents, or access to closed groups or files containing recalled content.
- Reconstruction, prediction, or generation of exam questions/stations based on alleged recalled content (including via AI tools).
- Advice or assistance to bypass exam rules or security controls (e.g., impersonation, prohibited devices, covert recording, sharing logins).
- Creation or falsification of professional evidence (e.g., portfolio entries, reflections, WPBA evidence, supervisor comments/sign-offs).
- Other learners’ or faculty private data, recordings, or confidential teaching resources.
Do not post
- Recalled or reconstructed exam questions/stations, “what I got” write-ups, or verbatim examiner prompts in any MD Acumen space.
- Links/files containing recalled or leaked content (PDFs, screenshots, shared drives, messaging groups).
- Copyrighted materials you do not own or have permission to share (including content from other courses or question banks).
- Unauthorised recordings (audio/video/screen capture) or transcripts from teaching sessions or other participants.
- Personal data about others (names, contact details, screenshots of private messages, results dashboards).
- Harassment, discrimination, threats, or any unprofessional/unsafe content.
Enforcement and reporting
If prohibited content is requested or posted, we may remove it immediately, end the discussion, restrict access, suspend or terminate enrolment, and where appropriate report concerns to relevant organisations or authorities. If you are unsure whether something counts as recalled content, do not share it—ask for principles-based guidance (clinical reasoning, consultation frameworks, and exam technique) instead.
6. AI use, human verification and quality assurance
MD Acumen may use AI to support educational workflows (e.g., drafting, item generation, summarisation, adaptive sequencing). AI outputs can be incorrect or incomplete; therefore, AI is not treated as an authoritative source.
Human-in-the-loop verification: Any AI-generated or AI-enhanced question, explanation or educational item intended for learner use is reviewed and validated by a GMC-registered practising clinician before release, to ensure clinical validity, safety, relevance and alignment to the intended curriculum.
7. Intellectual property, recording and acceptable use
7.1 Acceptable use
By accessing MD Acumen content or attending an event, you agree that you will:
- Use materials for your personal education only (unless a separate institutional licence is agreed in writing)
- Maintain professional conduct and comply with session rules and moderator instructions
- Not upload, share, or discuss patient-identifiable information
- Not misrepresent MD Acumen content as official guidance or as clinical advice
7.2 Recording and redistribution (strict prohibition unless agreed in writing)
Unless MD Acumen explicitly permits it in writing, you must not:
- Record sessions (audio/video/screen capture) or distribute recordings
- Copy, reproduce, distribute, publish, transmit, sell, or create derivative works from MD Acumen materials
- Share paid resources, access links, or passwords with third parties
- Upload materials to websites, social media, or third-party platforms
7.3 Ownership
All course materials and platform content (including curricula, slides, handouts, recordings, question banks, mark schemes, templates, explanations and educational frameworks) are protected by intellectual property laws and are owned by MD Acumen Ltd or its licensors. All rights reserved.
8. Bookings, cancellations and refunds
Refund rights vary by product type. Date-specific cohort places and immediate-access digital content can incur non-recoverable costs. Nothing in this policy limits statutory rights under UK consumer law.
8.1 Free-of-charge professional events
Where events are free-of-charge to eligible delegates, please notify us promptly if you cannot attend so that a place may be offered to another eligible professional.
8.2 Date-specific paid courses and limited cohort places
Where a programme is time-specific and/or capacity-limited, fees are generally non-refundable after booking unless MD Acumen cancels the event or offers a discretionary refund in writing. Where operationally feasible, we may offer transfer or credit at our discretion.
8.3 Digital content with immediate access
Where digital access is provided immediately after purchase (e.g., downloads, recordings, platform access), cancellation rights may be limited once access has been granted.
9. Limitation of liability
To the fullest extent permitted by law, MD Acumen Ltd is not liable for exam outcomes, regulatory decisions, recruitment outcomes, or clinical decisions made by participants. Education is not clinical instruction and does not replace professional judgement.
- No liability for indirect or consequential losses (including loss of income/opportunity), to the extent permitted by law.
- Nothing excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under law.
10. Privacy policy (UK GDPR)
MD Acumen Ltd is the Data Controller for personal data collected via this website and our services. We process personal data in accordance with UK data protection law (UK GDPR and the Data Protection Act 2018).
10.1 Data we may collect
- Contact details you provide (e.g., name, email, phone if provided)
- Booking administration data (e.g., attendance, joining instructions, essential communications)
- Payment confirmation and invoicing records (payment processing is performed by third-party payment providers; MD Acumen does not store full card details)
- Learning analytics within our own platforms (e.g., attempts, scores, progress) where applicable
- Technical data required for security and site functionality (platform-dependent)
10.2 Purposes and lawful bases
- Contract: to provide services you purchase or register for
- Legitimate interests: to respond to enquiries, administer learning, improve services, protect platform security
- Legal obligation: accounting and compliance requirements
- Consent: where required (e.g., optional marketing communications)
10.3 Sharing, processors and international transfers
We do not sell personal data. We may share data with vetted service providers acting as processors (e.g., website hosting, email delivery, payment processing) under appropriate contractual safeguards. Some providers may process data outside the UK; where this occurs, appropriate transfer safeguards will be used.
10.4 Retention
We retain personal data only for as long as necessary for service delivery, legal obligations, dispute resolution and legitimate business purposes. You may request deletion where legally permissible.
10.5 Your rights
- Access, rectification, erasure (where applicable)
- Restriction or objection to processing (where applicable)
- Data portability (where applicable)
- Right to complain to the UK Information Commissioner’s Office (ICO)
Privacy contact: enquiry@mdacumen.com
11. Cookies
We may use essential cookies and similar technologies required for site security and functionality. Platform providers (e.g., Squarespace and embedded services) may set functional cookies necessary to deliver core services. Where analytics or non-essential cookies are used, they should be managed via a cookie banner/consent tool.
12. Complaints procedure
If you wish to raise a complaint, email enquiry@mdacumen.com with “Complaint” in the subject line and include: programme/event, date, details, and your preferred resolution.
- We aim to acknowledge within 3 working days.
- We aim to respond in writing within 10 working days.
- If unresolved, you may request an internal review within 14 days of our response.
13. Governing law
These terms are governed by the laws of England and Wales. The courts of England and Wales shall have jurisdiction, unless mandatory local consumer laws apply.
This page provides general information about MD Acumen Ltd’s services and policies. It is not legal advice. If you require legal advice for your circumstances, consult a qualified solicitor.
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