Mock 2 · Palpitations
A 41-year-old has had three normal emergency-department work-ups for a racing heart and tight chest; the only thing that helped was diazepam, and she wants more.
Reviewed and kept current
Video consultation · Mental health · Investigation and results · Ethnicity, culture, diversity, inclusivity · 12-minute case · 3 min reading · Last editorial review: 11 October 2026 · Next scheduled refresh: 11 April 2027 · Clinical content signed by Course Director, 11 October 2026.
Read this as you would outside the room
Read the brief as you would in the examination (RCGP: twelve consultations with simulated patients, each lasting twelve minutes, with 3 minutes' reading at the start of each). There is no reference material. Everything below the brief is folded until the consultation is over.
| Information | |
|---|---|
| Frame | You have 3 minutes to read, then 12 minutes. Video consultation. Everything below this brief is folded away until the consultation is over. |
| Your role | Salaried GP at an inner-city practice, holding the morning's video list. |
| Patient | Fatima Begum, 41. |
| Reason for consultation | “Palpitations; chest tightness.” Booked by the patient. |
| Format | Video. She is at home; you can see her face; she holds her phone. You cannot examine her; the emergency department's findings are in the record. |
Information available
The records extract, printed as it appears.
| Problem list | No entries. Non-smoker. Teaching assistant. |
| Medication | None. Allergies: none recorded. |
| Emergency department, three attendances in 8 weeks | Chest tightness, palpitations, tingling. ECG normal on each occasion. Troponin negative on two occasions. Chest X-ray normal. Thyroid function and full blood count normal. Latest letter: “likely panic attacks; GP to review; diazepam 2 mg, five tablets given”. |
| Family history | Father: myocardial infarction at 58, died. |
| Lifestyle | Caffeine and alcohol: not recorded. |
Your task
For the role player and the observer
Open these after the consultation, or during it if you are observing. The role-player script and every marking section are public (D-76): this is practice material, not an examination.
1 · Role-player script — opening line, story, ICE, hidden facts and triggers (examination findings last)
Candidates: do not open until you have consulted.
Persona and manner
- Fatima Begum, 41, a teaching assistant; anxious, articulate, clutching your phone; you watch the doctor's face for reassurance; you apologise for “being dramatic”.
- Rational when calm; you catastrophise fast. You must not be “seen like this” by your family.
Opening line (verbatim)
- “I keep getting these attacks — my heart races, my chest goes tight, my hands tingle and I honestly think I'm dying. A&E gave me diazepam and it's the only thing that stopped it. Can you prescribe some more?”
The story
- “They come out of nowhere. Three or four a week. Ten or twenty minutes. I've stopped going to the supermarket. I've stopped driving. The hospital found nothing.”
- If asked: palpitations, tightness, tingling in your hands and lips, dizziness, a sense that things are not real, a fear of dying; no chest pain on exertion; no faints; no wheeze; no thyroid symptoms; not pregnant.
- Five or six coffees a day; energy drinks “for the school run”; sleep poor; no alcohol; no drugs.
- If asked about the family: your father died of a heart attack at 58. “That's what I think about every time.”
- Stress: your son is in trouble at school; your husband works abroad on contracts; your extended family is nearby. “I can't let anyone see me like this.”
- Mood: low “because of the attacks”; no thoughts of ending your life; no previous contact with mental health services.
- The diazepam “made me calm”; you have two left. You have not tried anything else. You have looked up heart scans.
- If asked about the first attack: in the supermarket car park; you thought it was a heart attack and drove yourself to hospital with the children in the back. “I shouldn't have.”
- If asked about therapy: you would consider it if it can be private and in the evening; you would not tell your sisters-in-law.
Ideas, concerns and expectations
- Idea: “My heart, like Dad. They've missed something.”
- Concern: Dying in front of the children; going mad; the family finding out.
- Expectation: Diazepam, and maybe a heart scan.
Impact
- Driving: you have stopped driving after the car-park attack; the school run is by bus.
- Home: your husband rings nightly and does not understand; you have stopped attending the women's group at the mosque and pray at home.
- Work: you have had two attacks at school and hidden in the toilets.
Red flags
- Present: Avoidance spreading to driving and shopping; a benzodiazepine that has already become the solution in her mind; a father who died at 58, which drives the fear.
- Absent: No exertional chest pain, syncope, breathlessness on effort or thyroid symptoms; three normal ECGs, two negative troponins, a normal chest X-ray, normal thyroid and blood count.
- Absent: No thoughts of ending her life; no alcohol or drug use.
Hidden facts and their triggers
- The caffeine and the energy drinks — released only if asked about coffee, tea, energy drinks or what you drink in the day
- Your father's death and what it does to you in an attack — released only if asked about the family, or what you think is happening
- “I can't let anyone see me like this” — released only if asked about your family's view, or who knows
- The car-park drive with the children in the back — released only if asked about the first attack
- That you would consider therapy if private and in the evening — released only if the doctor asks what would make help possible
Behaviour
- Minute 1: “I honestly think I'm dying.”
- Minute 4: “Like Dad.”
- Minute 7: “I can't let anyone see me like this.”
- If the doctor uses the normal results explicitly, explains the cycle (adrenaline, fast breathing, the tingling) in plain terms, names the condition as real and treatable, explains why diazepam makes it worse over time and will not be prescribed, offers therapy you can self-refer to and a daily tablet with honest expectations, deals with the caffeine, teaches a breathing technique, respects the family concern, safety-nets, and reviews in two to four weeks: calmer. “So it's not my heart? And the tablets won't make me a zombie?”
- If the doctor prescribes diazepam: “Thank you so much.”
- If the doctor says it is just anxiety: “That's what they said at the hospital.” Withdraw.
- If the doctor speaks fast or in long sentences: watch the screen; nod; retain nothing.
Examination findings, if the candidate states what they would examine and why
- Video: no examination today. If the candidate states what they would examine and why, give the emergency department's findings and the nurse's from last week: pulse 88 regular; blood pressure 128/82; oxygen saturation 98%; heart sounds normal; chest clear; no tremor; no goitre.
- If asked to count your pulse now: 92, regular.
2 · Examiner mark sheet — generic SCA scheme plus the key facts for this case
Domain grades — with the key facts that earn a clear pass at this station
| Domain (RCGP wording) · key facts for this case | CF (0) | F (1) | P (2) | CP (3) | Score |
|---|---|---|---|---|---|
1 · Data gathering and diagnosis
| ☐ | ☐ | ☐ | ☐ | /3 |
2 · Clinical management and medical complexity (×1.5)
| ☐ (0) | ☐ (1.5) | ☐ (3) | ☐ (4.5) | /4.5 |
3 · Relating to others
| ☐ | ☐ | ☐ | ☐ | /3 |
| Case total | /10.5 |
Global rating (recorded, not added to the total): ☐ Fail ☐ Bare Fail ☐ Bare Pass ☐ Pass
The domain grades (RCGP descriptors): CP clear pass — above the standard of a newly qualified, independent GP · P pass — sufficiently demonstrated at the standard · F fail — insufficiently demonstrated at the standard · CF clear fail — clearly demonstrated below the standard.
The RCGP grades each domain CF, F, P or CP and weights clinical management and medical complexity against the other two domains; the examination's maximum is 126 over twelve cases, which is 10.5 per case. The RCGP does not publish the mark each grade carries. MD Acumen's training sheet uses CF 0 · F 1 · P 2 · CP 3, with clinical management weighted ×1.5 (0 · 1.5 · 3 · 4.5), so that a case is marked out of 10.5 and a twelve-case circuit out of 126. A P in all three domains is 7.0; MD Acumen treats that line as the training standard for a case. The examination's pass mark is set by borderline regression for each diet and is published in the RCGP's diet summary reports; it is not a fixed fraction of 126.
Weighting rationale, in the RCGP's words: “To reflect the capability coverage within the clinical management and medical complexity domain this is weighted in comparison to the other two domains.”
3 · Expanded station standard — what earns a clear pass, pass, fail and clear fail here
Written to the standard of a newly qualified independent GP; the clear-pass row describes practice above that standard. It is a debriefing aid, not a checklist: the grade is a judgement that the essentials, the italic key facts on the mark sheet, were done well, at the patient's pace and in plain language. MD Acumen training standard; the RCGP does not publish case mark sheets.
| Grade | Data gathering and diagnosis | Clinical management and medical complexity | Relating to others |
|---|---|---|---|
| CP | Reads the three normal work-ups aloud with their meaning in the first two minutes and watches what that does to her. Takes the attack apart with her: what comes first, what the tingling is, how it ends. Screens the organic causes in a short run and asks about caffeine by name. Asks what she thinks is happening and hears “Like Dad” as the engine of the fear. Asks about the children, the driving and who may know. | Names the condition as real and treatable and explains the cycle using her own attack. Explains why diazepam makes it worse over time and says plainly that it will not be prescribed, without leaving her empty-handed: CBT she can self-refer to in the evening, an SSRI offered with the early jitteriness and the timescale explained, a breathing technique taught now, the caffeine reduced with a plan. Gives driving advice during attacks, a safety-net, written information and a review date. | Responds to “I honestly think I'm dying” before anything else and uses the results as reassurance with meaning. Never says “just anxiety”. Hears “I can't let anyone see me like this” and builds a plan that can be private without assuming what her community thinks. Anticipates the zombie belief about tablets and answers it. Names the courage in coming back after three hospital visits. Plans what she will say to her husband. Checks she can repeat the explanation. |
| P | Describes the attack and screens the organic causes: exertional symptoms, syncope, thyroid, caffeine, drugs, pregnancy. Uses the emergency department results explicitly. Takes the family history and its meaning to her. Assesses mood and risk, the avoidance and the impact on function. Assessment: panic disorder with agoraphobic avoidance; organic causes excluded. | No further benzodiazepines, with the reason explained. A CBT referral by self-referral or GP referral. An SSRI offered (sertraline 50 mg; two to four weeks to work; early jitteriness; not addictive). Caffeine and energy-drink reduction; a breathing or grounding technique; written information. A safety-net for red-flag chest pain; driving advice during attacks. Review at two to four weeks. | Responds to “I honestly think I'm dying” and “Like Dad” directly and before anything else. Explains the physiology in her words using her own attack, so that she can repeat it. Respects the cultural concern without assumptions and plans help that can be private. A shared decision on CBT, an SSRI or both; anticipates the belief about tablets; checks understanding at the end. |
| F | A reflexive cardiac referral without using the results. No organic screen, or no caffeine question. Ignores the emergency department letter. Does not ask what she thinks is happening, so “Like Dad” is never heard. Does not ask about avoidance or who may know. | Diazepam prescribed. Or reassurance without explanation. Or a cardiology referral without indication. No therapy offered, or offered without a route she can use. The SSRI offered without expectations, so that the zombie belief decides. No caffeine plan. No safety-net. No review. | Dismissive, with “just anxiety” as the explanation, so that she says “That's what they said at the hospital” and withdraws. Jargon: panic disorder, SSRI and CBT as labels without explanation. Pushes medication before the diagnosis has been understood. Makes assumptions about her community. Does not plan what she will tell her family. Speaks so fast that she retains nothing. |
| CF | No assessment of the attack or the organic causes; the three work-ups never used or never read; the family history never asked, so the father's death is never connected to the fear; the consultation a negotiation about diazepam from the first minute, with no working diagnosis stated at the end of twelve minutes and nothing for her to take away. | Unsafe: diazepam prescribed as the treatment for panic disorder; or a fourth cardiac work-up ordered with no explanation and no plan; or a diagnosis given with no treatment at all. She leaves with a benzodiazepine as the answer and the avoidance unaddressed. | Dismissive, hurried or patronising; “just anxiety” as the whole explanation; assumptions about her family and her faith; no response to the fear of dying in front of the children. No partnership and a patient who will go back to the emergency department. |
Where candidates lose this station
- Prescribing diazepam because it is the only thing that has helped (statement C2)
- Saying it is just anxiety, so that she says “That's what they said at the hospital” and withdraws (statement R4)
- Taking the family history without asking what it does to her in an attack, so that “Like Dad” is never answered (statement R2)
What the examiner is listening for in the last four minutes
By 8:00 the working diagnosis should have been stated and named as real and treatable, with the three normal work-ups read aloud with their meaning. The examiner is listening for: no diazepam, and why; CBT she can reach privately; the SSRI with honest expectations if she chooses it; the breathing technique taught; the caffeine plan; driving advice during attacks; a safety-net for new exertional symptoms; the review date; and her own explanation of what happens in an attack and what she will say to her husband.
4 · RCGP feedback statements — where underperformance was identified — with case-specific examples
The ten statements below are postulated: the feedback an examiner would most likely attach at this station, chosen from the RCGP's standardised list of 26 feedback statements that applies to every SCA case and spans the three marking domains (Data Gathering and Diagnosis; Clinical Management and Medical Complexity; Relating to Others). They are a prediction from the case content, its complexity and the marks that matter, not an examiner's record: any statement on the full list can be attached to any case, and feedback plays no part in the mark. Record the statements that applied in the practice log.
| RCGP feedback statement (postulated top ten) | Underperformance it signals (generic) | Station-specific example |
|---|---|---|
| D1 · Data gathering was insufficient to enable safe assessment of the condition/situation Data gathering and diagnosis · Data gathering and interpretation | History too thin to decide safely: the presenting problem not characterised, the essential negatives not asked. |
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| D2 · Existing information about the case was insufficiently utilised Data gathering and diagnosis · Data gathering and interpretation; Organisation, management and leadership | The records, results or the referral note not read or not used; questions asked that the notes already answer. |
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| D6 · The implications of relevant findings identified during the data gathering were insufficiently recognised or understood Data gathering and diagnosis · Data gathering and interpretation | A finding or result is elicited but its meaning is not recognised or not followed up. |
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| D7 · Differential diagnoses or hypotheses were inadequately generated or tested Data gathering and diagnosis · Making diagnosis/decisions | One diagnosis assumed; alternatives not generated, or generated but not tested with a question. |
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| C2 · The management plan relating to prescribing of medication was inappropriate or not reflective of current practice Clinical management and medical complexity · Clinical management | A drug started, continued or stopped against current guidance, or without the checks it needs. |
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| C3 · The management plan relating to investigations was inappropriate or not reflective of current practice Clinical management and medical complexity · Clinical management | Investigations ordered without purpose, omitted when needed, or not explained. |
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| C5 · The plan relating to the medical management of risk was inadequate or inappropriate Clinical management and medical complexity · Clinical management; Organisation, management and leadership | Clinical risk left unmanaged: no plan for the thing that could go wrong, or the risk not weighed. |
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| R2 · The person's agenda, health beliefs and/or preferences were insufficiently explored Relating to others · Communication and consultation skills; Practising holistically, promoting health and safeguarding | What the person thinks is wrong, fears, or wants is not asked, or not used in the plan. |
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| R4 · Explanations were inadequately shared or adapted for the person's needs Relating to others · Communication and consultation skills | Explanation in jargon, at the wrong pace, or not adapted to the person's level and concerns. |
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| R8 · Teamwork and/or understanding of others' roles was insufficiently recognised or responded to Relating to others · Working with colleagues and in teams | Colleagues' roles not understood; the team not used; the handover not made. |
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The full list of 26 statements, with the generic meaning of each, is on the exam and the mark scheme.
5 · Examiner points of fact and guidelines
Points of fact the examiner should have to hand
Each statement is drawn from the named guideline, in its current version, with the date it was checked. The examiner marks against these facts; the candidate is not expected to quote them.
- For panic disorder, offer individual CBT as the psychological intervention; if drug treatment is chosen, offer an SSRI licensed for panic disorder; explain the likely side-effects, the delay in onset of effect and the risk of discontinuation symptoms; review within two weeks of starting. NICE — CG113 Generalised anxiety disorder and panic disorder in adults: management, section 1.4, panic disorder: steps 2 and 3, 2011, last updated June 2020, checked 10 Oct 2026
- Benzodiazepines are associated with a less good outcome in the long term and should not be prescribed for the treatment of panic disorder; sedating antihistamines and antipsychotics are also not to be prescribed for panic disorder. NICE — CG113 Generalised anxiety disorder and panic disorder in adults: management, section 1.4, panic disorder: pharmacological interventions, 2011, last updated June 2020, checked 10 Oct 2026
- A panic attack is a discrete period of intense fear with at least four of: palpitations, sweating, trembling, shortness of breath, choking, chest pain, nausea, dizziness, chills or heat, paraesthesia, derealisation, fear of losing control, fear of dying, peaking within minutes; hyperventilation produces the tingling and light-headedness; organic causes to consider include thyrotoxicosis, arrhythmia, caffeine and stimulant use and hypoglycaemia. NICE CKS — Generalised anxiety disorder (includes panic disorder), diagnosis: panic disorder; differential diagnosis, current online version, checked 10 Oct 2026
- NHS Talking Therapies for anxiety and depression accept self-referral in England; CBT for panic disorder can be delivered individually, by telephone or online, which allows a person to choose a time and setting that is private. NHS England — NHS Talking Therapies for anxiety and depression, 2024, checked 10 Oct 2026
- Sertraline is licensed for panic disorder; start at 25 mg daily for a week then 50 mg; an initial increase in anxiety, agitation or sleep disturbance can occur in the first weeks and is explained in advance; it is not addictive, and it is stopped by gradual reduction. BNF (NICE) — Sertraline, indications and dose: panic disorder; side-effects; patient and carer advice, current BNF online, checked 10 Oct 2026
- Caffeine and stimulant drinks provoke palpitations and anxiety symptoms and are reduced or stopped as part of the management of panic disorder; abrupt cessation can cause headache, so a stepped reduction is advised. NICE CKS — Generalised anxiety disorder (includes panic disorder), management: self-help and lifestyle, current online version, checked 10 Oct 2026
- A person who has symptoms during an attack that impair their ability to drive safely (dizziness, derealisation, a feeling of losing control) should not drive during attacks; anxiety disorders do not usually require DVLA notification unless symptoms affect driving or medication causes impairment. DVLA — Assessing fitness to drive: psychiatric disorders, anxiety and depression, 2024 edition, checked 10 Oct 2026
- CG113 stepped care for panic disorder: recognition and diagnosis; treatment in primary care; review and alternative treatment in primary care; referral to specialist services. The options, by durability of benefit, are CBT (7 to 14 hours in total, weekly over about four months), an SSRI, and self-help based on CBT principles, chosen by the person; the more severe of coexisting depression and panic is treated first. Medication is reviewed at 2, 4, 6 and 12 weeks; imipramine or clomipramine may follow an SSRI that has not helped by 12 weeks. NICE — CG113 Generalised anxiety disorder and panic disorder in adults: management, section 1.4, panic disorder: the stepped-care model; psychological interventions; pharmacological interventions; review, 2011, last updated June 2020, checked 10 Oct 2026
- CKS Palpitations: a 12-lead ECG for everyone, with full blood count, thyroid function, urea and electrolytes and glucose; ambulatory monitoring when episodes are frequent and the resting ECG is normal (a 24-hour recording if daily, an event recorder if less often). Admit or refer urgently where palpitations occur with syncope or near-syncope, chest pain or breathlessness, during exertion, with a family history of sudden cardiac death under 40 or an inherited cardiac condition, or with an abnormal ECG. A parent's infarction at 58 is not among them. NICE CKS — Palpitations, management: investigations; features requiring admission or urgent referral, current online version, checked 10 Oct 2026
- Benzodiazepines are indicated for the short-term relief (two to four weeks only) of anxiety that is severe, disabling or causing unacceptable distress, and not for mild anxiety; dependence and withdrawal symptoms follow regular use, tolerance develops, and they impair driving and skilled tasks, an effect increased by alcohol. Diazepam is one of the drugs named in the drug-driving offence with a specified blood limit; a person taking it as prescribed and not impaired has a statutory defence. When a prescribed benzodiazepine is being stopped, the dose is reduced gradually. BNF (NICE) — Diazepam, indications; dependence and withdrawal; drugs and driving, current BNF online, checked 10 Oct 2026
- An adult patient's information is not disclosed to relatives or others without her consent unless disclosure is required by law or can be justified in the public interest. The doctor establishes what information the patient wants shared, with whom, and in what circumstances, and respects that; a patient who fears her family learning of a diagnosis can be told that nothing will be shared with them, and this applies to appointments, correspondence and the content of the record. GMC — Confidentiality: good practice in handling patient information, disclosures with consent; sharing information with those close to the patient, 2017 (updated 2018), checked 10 Oct 2026
- The Mental health Topic Guide expects the GP to diagnose anxiety disorders including panic disorder, to exclude physical causes using the history and the results already available rather than repeating investigations, to assess risk and the effect on function, work and relationships, to prescribe safely and avoid benzodiazepine dependence, to know the routes into psychological therapies including self-referral, and to consult with sensitivity to culture and faith without making assumptions. RCGP — GP curriculum: Mental health, Topic Guide: anxiety disorders; safe prescribing; psychological therapies; cultural competence, 2025 curriculum (Being a GP), checked 10 Oct 2026
Working references for this station
| Issuer | Document | Version | Checked |
|---|---|---|---|
| NICE | CG113 Generalised anxiety disorder and panic disorder in adults: management | 2011, last updated June 2020 | 10 Oct 2026 |
| NICE CKS | Generalised anxiety disorder (includes panic disorder) | current online version | 10 Oct 2026 |
| NHS England | NHS Talking Therapies for anxiety and depression | 2024 | 10 Oct 2026 |
| BNF (NICE) | Sertraline | current BNF online | 10 Oct 2026 |
| DVLA | Assessing fitness to drive: psychiatric disorders | 2024 edition | 10 Oct 2026 |
| NICE CKS | Palpitations | current online version | 10 Oct 2026 |
| BNF (NICE) | Diazepam | current BNF online | 10 Oct 2026 |
| GMC | Confidentiality: good practice in handling patient information | 2017 (updated 2018) | 10 Oct 2026 |
| RCGP | GP curriculum, Topic Guides: Mental health · Cardiovascular health · Equality, diversity and inclusion | Being a GP, 2025 curriculum | 10 Oct 2026 |
12 statements, 714 words. Every statement is signed by the Course Director before it is published; a station whose facts have changed since signature carries no signature line until it is signed again.
6 · RCGP curriculum tags for this case
| RCGP curriculum (2025) | This case |
|---|---|
| Topic Guide(s) | Mental health · Cardiovascular health · Equality, diversity and inclusion |
| Core capabilities | Communicating and consulting · Decision-making and diagnosis · Clinical management · Data gathering and interpretation |
| SCA Clinical Experience Group(s) | Mental health, including addiction, smoking, alcohol, substance misuse · Investigation / Results · Ethnicity, culture, diversity, inclusivity |
| AKT blueprint clinical area | Psychiatry (broader representation) |
| Case type | undifferentiated |
| Modality | video |
7 · My marks and reflection — practice log form
Record your three domain grades, your case total out of 10.5, your global rating, the RCGP feedback statements that applied, and what you will keep and change. The form is already labelled with this case and its web address; a copy of your entry is emailed to you, so your practice log builds up in your inbox and can be downloaded.
Record my marks and reflection for SCA-MOCK-2
Revision link for this case: mdacumen.com/sca-mock2-palpitations
Independence & scope. Formative training material from MD Acumen Ltd; not a prediction of exam performance. Not affiliated with, endorsed by, or delivered on behalf of the Royal College of General Practitioners; the marking domains and feedback statements are the RCGP's published ones, and every descriptor on this page is an Acumen training tool calibrated to them. Clinical content reflects UK guidance at the date of editorial review — always check the current guideline. All patients are fictional.
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